PRODUCT & TECHNOLOGY
LOGISTICS / OPERATIONS
More than another map of couriers. A dispatch workspace that highlights exceptions and helps choose the next action.
A Fermi & Frost product concept
CONTEXT
Dozens of couriers move across the map. Most deliveries are on schedule, but the dispatcher’s attention is split across all of them. By the time a customer asks about a delay, it may be too late to change the route.
The map shows where the courier is. The decision needs something else: which order is at risk of missing its promise, and what can still be changed.
02 / PRODUCT DECISION
The default view is an exception queue. Each item shows the source of risk, time until the promise is missed and available actions.
OUTPUT → A dispatch queue and an exception-handling workflow
Test one exception type — a pickup delay — before expanding the rules.
REIS / NEXT MOVE
NEXT STEP / IN PROGRESS
Northern district · Current shift
INTERFACE CONCEPT / SCENARIO PARAMETERS
INSIDE THE SOLUTION
01
Priority reflects proximity to a missed deadline, not the time of the latest update.
02
Reassignment shows the expected effect on nearby deliveries.
03
The system gathers the context; the dispatcher chooses an action and sees its consequences.
VALIDATION
Replay several shifts with known exceptions and compare when a risk was detected with when action was still possible. Then test the queue alongside a dispatcher, without automatic reassignment.
Test one exception type — a pickup delay — before expanding the rules.
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